Refund policy

⭐ BUNNIQ Return & Refund Policy

Last updated: 15/07/2026

At BUNNIQ, we want you to feel happy and confident with every purchase. If something isn’t right, you have options. Please read our return and cancellation terms below.

14‑Day Right to Cancel

You have the right to cancel your order within 14 days of receiving your item. To qualify, the product must be unused, in its original condition, and in its original packaging.

If your order has not shipped yet, you may request a cancellation immediately.

How to Request a Return or Cancellation (Self‑Serve)

You can request a return or cancellation through our self‑serve support:

Email us at support@bunniq.shop
Include your order number and the reason for your request
We will reply within 24–48 hours with instructions and a return approval (if eligible)

Once approved, you will receive the return address and steps to complete your return.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

The item arrived damaged
The item arrived defective
The wrong item was sent

In these cases, BUNNIQ will cover the return shipping cost.

We recommend using a tracked shipping service for all returns. We cannot guarantee receipt of returned items without tracking.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

Approved refunds are issued to your original payment method. Processing times vary depending on your bank or payment provider.

Shipping fees are non‑refundable.

Non‑Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. If an item is non‑returnable, it will be clearly stated on the product page.